Improving engagement with the armed forces community in healthcare

We supported the Guy's and St Thomas' Foundation by assisting with the operationalisation of their equality, diversity, and inclusion (EDI) strategy, and identifying ways to effectively engage with veterans. We conducted comprehensive user research and facilitated focus groups to gain insights into the specific needs and challenges faced by veterans. We then co-developed a theory of change that was grounded in the feedback received from these groups.

The final output was a detailed programme report which included patient stories and outlined key recommendations and next steps. Our efforts helped to ensure that the Foundation's EDI strategy was effectively implemented and that it reflected the unique needs and experiences of veterans.